Keeping Active and Staying Safe

Planning Your Visit

Booking a Session

All gym visits must be booked via Technogym's mywellness app. (Most members setup a mywellness account when they join the club. It’s what you use for your key fob in the gym. Your account will be your email address; you just need to remember which one! Or contact us.) While exercise classes, the swimming pool and wet spa visits (initially only the hydro pool) must be booked via My Club, the members login from the club website, or via the new launched The Club Company My Club app. If you’ve booked an exercise class before via the club website or using a bookmarked access on your phone, you’ll find it’s still in the same place. Alternatively, both apps can be downloaded via your device's app store, for your convenience. All visits can be booked up to 4 days in advance; to ensure all members have the opportunity to use the facilities, each gym session will be limited to 60 minutes; each swimming pool and wet spa visit will be limited to 30 minutes. If you don’t have a Smartphone, or don’t feel comfortable with technology, you may also book a slot by phoning the club or asking at reception when you arrive. It’s much better to book in advance to guarantee a slot. Multiple sessions can be booked in the day, subject to review.

Booking Cancellations

Should you need to cancel a booking, please give the club as much notice as possible. Many slots are popular and it’s always a shame if we can’t fill them due to a late cancellation. We understand that there will be circumstances where a booking commitment cannot be kept; unfortunately, we must reserve the right to impose penalties for failure to provide adequate cancellation notice repeatedly. (For persistent offence, advance booking privileges will be suspended, for a defined period.)

Health Club Opening Times

• Monday to Thursday: 06:00-21:00
• Friday: 06:00-20:00
• Saturday and Sunday: 07:30-20:00

(Please note that opening times are subject to seasonal changes, special social events and Public Holidays)

Using the Health Club Facilities

Throughout the health club, there is a one-way system in operation. Where a one-way flow is not possible, we’ve created some waiting points to allow you to keep to the current social distancing guidelines. Hand sanitising stations are located both at reception and the entrance to each of the main areas in the club; please use the stations when entering different parts of the building. Gloves are available for your use if you’d prefer to use them.

During your visit, you'll see our Clean Crew implementing our new cleanliness guidance and carrying out regular checks of all the health club facilities – using disposable cleaning materials, to ensure no cross-contamination. A viricidal cleaning agent is used to ensure that all touchpoints are regularly cleaned and sanitised. The Clean Crew will also ensure that all sanitising stations are maintained, and overnight cleaning will take place, when the health club is closed. This will ensure that all facilities have been deep cleaned ready for your use in the morning.

Using the Gym

All gym sessions must be booked in advance via the Technogym mywellness app. Currently, these sessions can be booked every 15 minutes but are limited to 60 minute booking slots, made a maximum of 4 days in advance. These restrictions will be reviewed on a regular basis and adapted when appropriate to do so. We’d like as few restrictions as possible but also need to get every member a fair chance of having a go. We recommend that you arrive ready for your gym session – you’re unable to use a sweat towel during your session, as per the guidance we have been given. Disposable paper towels are available for your use.

As you enter the gym, please use the hand sanitising stations and familiarise yourself with the new signage. The gym may look different from your last visit as we’ve made a number of alterations such as increasing the space between each piece of equipment. This has meant that we’ve taken some items of equipment out of use, and reduced the number of people that can use certain areas at the same time to aid social distancing. The ventilation in the gym is operating in line with the latest government guidance.

Disposable gloves are available in the gym should you wish to use them during your gym session. The Clean Crew and the Wellness Team will be cleaning the equipment regularly throughout the day using an electrostatic spray. We ask politely that you follow a double sanitisation process which involves wiping down the equipment, machine or mat before and after use, with the disinfectant spray and paper towels that are provided.

After you have completed your workout please use the hand sanitising stations that are located by the gym exit.